Provoice Online

Privacy Statement

Progresso Research ("Company", "we", "our", or "us") and its parent, subsidiary and affiliated companies provide sampling solutions and technology for survey research, providing clients with access to consumer and business-to-business respondents via internet, telephone (both fixed/landline and wireless/mobile), postal and multi-mode methodologies. Progresso Research serves a vast array of for-profit and not-for profit businesses, universities and governmental agencies and departments. This Privacy Policy sets forth the collection, use and disclosure of personal data or personally identifiable information ("PII") and other information by Progresso Research in connection with Progresso Research's Services (as defined herein). Progresso Research Services provide you with the opportunity to join a Panel (as defined herein), participate in surveys (whether as a Panel member or a non-Panel member), use the websites associated with the Panels, and receive and redeem rewards and incentives, including, without limitation, sweepstakes entries, offered in connection with Panel membership and/or the completion of surveys (collectively "Services"). Registration with, use of, and access to Progresso Research's Services is subject to Terms & Conditions. Your use of Progresso Research's Services is completely voluntary and therefore Progresso Research's processing of your PII in connection with the Services and this Privacy Policy is with your consent. Progresso Research strives to conform its privacy practices to applicable laws, codes, and regulations, and the codes of standards of applicable market and opinion survey research associations, including, without limitation, CASRO and ESOMAR. For clarification, except for Panels that have a separate privacy policy, this Privacy Policy applies to all of Progresso Research's survey research panels, including, without limitation, PROVOICE (is a "Panel" and collectively the "Panels"). All references in this Privacy Policy to Progresso Research include Progresso Research and its parent, subsidiary and affiliated companies. All references to "us" or "we" refer to Progresso Research. For the purpose of this Privacy Policy, the term "PII" shall include, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth, the unique identification number we assign to you (individually a "UID" and collectively "UIDs"), reward, loyalty, or incentive account numbers, and Sensitive Data (as defined herein). This is very important that you go through our privacy policy in detail and if you have any questions regarding the policy, you may contact PROVOICE at privacy@provoiceonline.com. We will make sure your query is addressed at the earliest.

Information is collected by Progresso Research, how is PII collected, and how is it used?

1. Information You Submit.

Progresso Research collects information from Panel members during and after registration with a Panel, including, without limitation, during participation in a survey and in connection with the receipt and redemption of rewards and incentives. When you sign up for a Panel you will be asked to provide certain PII and demographic information, including, without limitation, your name, address(es), telephone number(s) (including home, cell, and/or business telephone numbers), email address(es), date of birth, and occupation/education, and racial and gender information. In addition to the collection of PII mentioned above, during and subsequent to the registration process, you may be asked to voluntarily provide or disclose Sensitive Data. "Sensitive Data" means PII that discloses or reveals health and medical conditions, sexual orientation or sexual life, political opinions/views, race/ethnic origin, religious and philosophical beliefs and trade-union membership. Sensitive Data is used to target survey opportunities to you. By way of clarification, by voluntarily disclosing Sensitive Data to Progresso Research you expressly consent to the transfer of Sensitive Data by Progresso Research to the United States for storage and processing. Progresso Research collects PII and demographic information from non-Panel members prior to and during participation in a survey. You may submit, upload or transmit content or material, including, without limitation, photos, videos and/or any other similar or related content or material ("User Content"). If you submit User Content in connection with Progresso Research's Services, the User Content may become publicly available and may be shared with third parties including, without limitation, Progresso Research's clients, clients of Progresso Research's clients and third party service providers. User Content should only include audio, video, images, or the likeness of the individual submitting the User Content and should not contain copyrighted or trademarked content or material of any third party. User Content should not include audio, video, images, or the likeness of anyone other than the user and should not contain any PII of or about anyone other than the user.     

2. Information Collected Through Automated Means.

Progresso Research may also collect certain information automatically, such as information about: (i) your device or computer and its capabilities, including, without limitation, the operating system, the applications or programs on your device or computer, IP address, device carrier, device type, time zone, network status, browser type, browser identifier, unique device identification number, carrier user ID (a number uniquely allocated to you by your network provider), media access control address, international mobile equipment identity, locale and other information that alone or in combination may be used to uniquely identify your device or computer; and (ii) your activities in connection with Progresso Research's Services, including, without limitation, survey data and responses, and reward, incentive, and/or sweepstakes information. Specific examples of this information, and the technology that collects it, are below:   Social Media Information. You may be offered the opportunity to access Progresso Research's Services through third party social media platforms. If you select such option, Progresso Research may collect certain profile information stored in your social media platform account. 

Cookies. Progresso Research's Use of Cookies Generally. Cookies are small files that store certain data on a device or computer. Progresso Research may use session and persistent cookies for several purposes including, without limitation, to provide a better survey experience, quality control, validation, to enable or facilitate survey participation, tracking of completed surveys or other completed actions, and for fraud detection and/or prevention. Session cookies expire when you close your browser. Persistent cookies remain on your device or computer indefinitely until deleted. 

Use of Cookies by Subcontractors Generally. Progresso Research uses third parties to provide services and certain functionality to Progresso Research, including, without limitation, fraud detection services. Progresso Research uses contracts with such third parties to control their use of cookies and to limit their use of cookies to the limited purposes set forth in the contracts. 

Log Files. 

Progresso Research's Services may automatically gather and store certain information in log files, including, without limitation, data available from your web browser, including, without limitation, IP Address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp and click stream data. 

Digital Fingerprinting. 

Generally, digital fingerprinting assigns a unique identifier to your device or computer based upon the devices or computer's technical settings, characteristics and IP Address. Progresso Research uses digital fingerprinting technology for quality control and validation purposes and fraud detection and/or prevention, including, without limitation, identifying duplicate or fraudulent respondents. Progresso Research may implement and use digital fingerprinting directly or through a third party vendor. 

Watermarking. 

Generally, watermarking involves placing a technology or file on your device or computer to identify that it has previously been used to register with or access Progresso Research's Services. Watermarking is used for quality control and validation purposes and fraud detection and/or prevention purposes. Progresso Research may engage in watermarking activities directly or through a third party vendor.

3. Information collected from Third Parties.

Progresso Research may obtain PII and demographic information from third parties, including, without limitation, information services bureaus, other sample suppliers and/or social media platforms. Progresso Research may use the PII for various purposes, including, without limitation, data validation, data append, fraud detection purposes, and/or sending you a one-time email to invite you to participate in a survey and/or join a Panel.     

4. Use of Information.

In addition to other purposes set forth in this Privacy Policy, Progresso Research uses information collected through Progresso Research's Services as follows: (i) to communicate with you regarding your membership with a Panel; (ii) to communicate with you regarding your participation in a survey(s); (iii) to tailor survey opportunities to you; (iv) to send you notifications of survey opportunities; (v) to comply with any and all legal obligations, including, without limitation, tax obligations; (vi) to administer and manage Progresso Research's reward and incentive programs and fulfil your requests for rewards and incentives; (vii) to facilitate your entry into Progresso Research's sweepstakes and promotions and communicate with you regarding such entries; (viii) to update Progresso Research's records; (ix) to comply with any data suppression obligations or requirements; (x) for fraud detection and/or prevention purposes; and (xi) as otherwise permitted pursuant to this Privacy Policy or as otherwise authorized by you.   

What communications will I receive through Progresso Research's Services?   Progresso Research and/or Progresso Research's agents, processors, and/or vendors or subcontractors may contact you or communicate with you as follows:   1. Via "push" notifications or SMS/text messages, if you expressly agree to receive such communications, for participation in survey.  

2. Via email communications for the purpose of: (i) sending you survey invitations, (ii) communicating with you regarding your survey participation (past, present and/or future), (iii) communicating with you regarding reward or incentive information, enquiries and/or redemption, (iv) sending you newsletters, (v) sending you notices required to be provided hereunder or required by law, (vi) communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (vii) responding to enquiries received from you.  3. Via telephone for the purpose of: (i) communicating with you on or about your survey participation (past, present and/or future), (ii) communicating with you regarding reward or incentive information, enquiries and/or redemption, (iii) sending you notices required to be provided hereunder or required by law, (iv) communicating with you regarding sweepstakes or prize draw promotions, including, without limitation, winning entries to or for such sweepstakes or prize draws, and (v) responding to enquiries from you. Additionally, Progresso Research may use the business or work telephone number you provide during panel registration or during completion of Progresso Research's business-to-business profiler questionnaire to call you to verify: (a) your qualification for surveys designed for individuals working in certain professional or business roles or capacities, and/or (b) your registration or qualification for a survey panel(s) specifically designed for individuals in certain professions. The verification process may involve verifying information or data you have previously provided or supplied to Progresso Research.   

Does Progresso Research share PII and other information collected through Progresso Research's Services with third parties?

Progresso Research will disclose PII and other information collected through Progresso Research's Services to third parties as follows: 

1. With your consent, other than your consent to the processing and sharing described in this Privacy Policy and specifically this section.  

2. Pursuant to applicable law or in response to a subpoena or an order of a court or government agency.   3. To establish, exercise, or defend legal claims of an individual or Progresso Research, including in order to protect the safety of an individual or to protect Progresso Research's rights and/or property.   4. Between various Panels if you sign up for more than one Panel.   5. To a parent, subsidiary, or affiliate of Progresso Research: (i) in the event of a reorganization or restructuring, or (ii) for use and processing in accordance with this Privacy Policy or as authorized by you.   6. To authorized agents and/or subcontractors of Progresso Research and/or of Progresso Research's clients, who are providing services, including, without limitation, data append services, data validation services, fraud detection and/or prevention services, database-matching services, coding services, data segmentation services, and reward, incentive, and sweepstakes related services.   7. To a client for limited market research related uses including, without limitation, modelling, validation, fraud detection and/or prevention, data append, database segmentation, and reward, incentive, or sweepstakes redemption, fulfilment and/or entry in connection with your participation in or completion of a survey.  

8. In connection with a change of ownership or control, including, without limitation, a merger or an acquisition of any or all of Progresso Research's business assets, provided that the party receiving or acquiring the PII agrees to use, protect, and maintain the security, integrity, and confidentiality of PII in accordance with this Privacy Policy.   9. To partners of Progresso Research who offer incentives for use of Progresso Research's Services, solely for the partners' use in connection with their incentive program and its terms of use, including, without limitation, the crediting of member accounts maintained by the partners for individuals who use or participate in Progresso Research's Services.   10. As otherwise permitted pursuant to this Privacy Policy. Additionally, UIDs and information collected by automated means are provided to third parties, including, without limitation, clients, partners, agents and/or vendor for several purposes including, without limitation, identifying respondents for re-contact surveys or communications, fraud detection and/or prevention, database matching, data validation, data append, coding, data segmentation, and reward, incentive, sweepstakes or promotion related services and/or developing aggregated data insights regarding our survey respondents and providing a client(s) with access to and use of the aggregated data insights. With respect to information collected through Progresso Research's Services, Progresso Research will provide survey data and responses to Progresso Research clients with no PII disclosed by Progresso Research, other than UID. If you voluntarily disclose PII in connection with your survey responses, and Progresso Research collects the survey responses, Progresso Research will transfer the survey responses, UID and the voluntarily disclosed PII to Progresso Research's client. In addition, Progresso Research may share geographic and/or demographic data Progresso Research collects from you during enrolment or through certain profile questions Progresso Research may ask you. Such data may be shared with third parties in single summary form (i.e. individual respondent level) or aggregate summary form (i.e. a group of respondents).   Progresso Research's clients may engage Progresso Research to supply or provide demographic information of or about individuals who have viewed an advertisement or visited a website for the purpose of measuring internet and digital media audiences. The demographic information may be provided or supplied to Progresso Research's clients. The demographic information and analysis performed by or on behalf of Progresso Research's clients assist with the creation, development and implementation of websites, online advertisements and other Internet and digital media features, functionality and campaigns.   Generally, disclosures of PII by Progresso Research to a third party, except for disclosures of UIDs, are made pursuant to a written agreement between Progresso Research and the third party, which, among other things, limits use of the PII.   Progresso Research may allow a client to collect PII directly from respondents. The disclosure is voluntary and, prior to collection, the client is required to enter into a written agreement with Progresso Research, which, among other things, limits use of the PII.

Does Progresso Research hire third parties to recruit individuals to use Progresso Research's Services?

Progresso Research may engage third parties to recruit individuals to use Progresso Research's Services including, without limitation, to join a Panel or participate in a survey. The recruitment activities may include, without limitation, the third party placing banners or advertisements on websites or sending email communications offering the opportunity to join a Panel or participate in a survey. This Privacy Policy only applies to PII when Progresso Research actually collects the PII and does not cover or apply to the recruitment activities performed by the third parties.

How can I opt out of certain data collection and/or use?

There are multiple opt-out options for users of Progresso Research's Services: 

Panel members may opt-out by: (i) following the instructions set forth in your membership account; (ii) clicking on the unsubscribe link contained in a survey invitation and following the instructions on the opt-out web page; or (iii) contacting us as set forth below.   You may opt out of email communications, by clicking the unsubscribe link in any email you receive from us or contacting us as set forth below.   You may opt out of sharing social media platform profile data by changing your preference/profile settings with the social media platform regarding the sharing of data with third parties.   To delete all information collected by Progresso Research please contact Progresso Research as set forth below.

How long does Progresso Research keep my PII and other information?

Progresso Research will retain PII and other information relating to your use the Services during your use of the Services and for up to one (1) year thereafter or such other period as may be required or permissible by law.

How can I access the PII and other information collected about me?

You may request access to review, correct, delete or to object to the processing of your PII by contacting us as set forth below.

Does Progresso Research collect data from children?

Progresso Research believes it is important to protect the online privacy of children. Accordingly, Progresso Research adheres to Applicable Laws and Codes pertaining to the protection of children's privacy, including, without limitation, the Children's Online Privacy Protection Act of 1998 in the United States (as amended). Progresso Research carefully considers both privacy issues and parental concerns in connection with surveys involving individuals under the age of eighteen (18). Certain countries where Progresso Research operates and maintains a Panel may prescribe an age threshold under which parental consent is required for the collection of PII. Progresso Research's Services are not designed or intended for use by any individual under such age thresholds. Progresso Research does not knowingly collect PII from anyone under such age thresholds. If Progresso Research became aware that it had inadvertently collected PII from anyone under such age thresholds, Progresso Research would promptly delete such PII. For example, in the United States, Progresso Research's Services are not designed or intended for use by any individual under the age of thirteen (13) and Progresso Research does not knowingly collect PII from anyone under the age of thirteen (13).   Parents, guardians or other persons with parental rights are encouraged to contact Progresso Research, as set forth below, to discuss this Privacy Policy and their rights to access, review, correct, delete or object to the processing of PII of or about their child or children.

What security is available for the PII and other information collected through the Services?

Progresso Research maintains appropriate technical, administrative and physical safeguards to protect PII and other information disclosed or collected by Progresso Research. Progresso Research reviews, monitors and evaluates its privacy practices and protection systems on a regular basis. Notwithstanding the foregoing, transmissions over the Internet and/or a mobile network are not one hundred percent (100%) secure and Progresso Research does not guarantee the security of transmissions. Progresso Research is not responsible for any errors by individuals in submitting PII to Progresso Research.

Who can I contact with questions or complaints about this Privacy Policy?

If you have any questions or complaints regarding Progresso Research's privacy practices and/or this Privacy Policy or want to communicate an opt-out request to Progresso Research, or want to exercise your rights to access, review, correct, delete or object to the processing of PII, please contact us via email at privacy@provoiceonline.com. Progresso Research's Legal Department is responsible for the organization's compliance with this Privacy Policy.